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Atwater market

Hostess

The role of the incumbent is to greet customers with a positive and outgoing attitude. He / she works closely with all staff to ensure the smooth running of operations during service

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About SÉSAME

Five values are the basis of our company and allow us to offer a pleasant and stimulating work environment. Sesame Group employees must know how to work as a team, be customer-oriented, have fun at work, have respect for their teammates and their work environment, have the will to learn and to surpass themselves. The service philosophy at Sésame is focused on "service" to the customer. With this in mind, Sesame believes that any action taken should have a positive effect on the customer experience. It is important to realize that through the quality of your work and compliance with standards you will have a direct impact on the customer experience.


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Job summary

The role of the incumbent is to greet customers with a positive and outgoing attitude. He / she works closely with all staff to ensure the smooth running of operations during service.

Functions

  • Accompany customers to their table
  • Ensures equitable disposition in each of the service sections
  • Manage the queue
  • Aware of the reservations of the day
  • Knows the seating plan
  • Provide menu according to the service step guide
  • Note reservations (telephone and on site)
  • Answer to customer inquiries

Secondary functions

  • Takes telephone orders according to the procedure in place
  • Uses the POS system
  • Do daily cleaning according to the list and procedures for using cleaning products
  • Follows hygiene and sanitation standards

Requirements

  • Knowledge of French (spoken)
  • Knowledge of English (spoken) - If applicable
  • Have good interpersonal skills
  • Demonstrate autonomy
  • Have a good capacity for adaptation
  • To be dynamic
  • Be customer oriented
  • Be a team worker
  • 20h / week (evenings and weekends)

Skills acquired after hiring

  • Knowledge of the household list, cleaning products and their procedures for use
  • Knowledge of the seating plan
  • Knowledge of the menu

Work context

Must be able to work standing for extended periods of time. Most of the time the work is done indoors (except in summer when the terrace is open). The incumbent must manage moderate stress depending on the time of year.